Tommy Hilfiger Reviews

Tommy Hilfiger's USA online ordering and fulfilment service is not fit for purpose. The online shop is unable to process orders quickly and accurately enough, resulting is shipping times way beyond what is quoted. They clearly don’t care that they state delivery estimates they cannot fulfil.

The ‘customer service’ is appalling, with agents unable to resolve issues or offer compensation for problems they've created - an absolute disgrace for a global brand!

The entire experience is shambolic, the Chief Operating Officer should be fired, replaced by someone who’s able to improve things.

Most disappointing about this, judging from all the other comments, is that Tommy Hilfiger online just does NOT care.

Shop elsewhere!

Returns No good.

Have used this company a few times. Had toreturn a belt and the Customer service department is just No good. Have not replied to me and now stuck with belt that was sent to small. Will claim money back via Credit card. Wont but from online again.

Ordered some Tommy Hifiger shoes from DSW.
Very economical, fashionable and functional.
Were sold out. But fortunately they were back in stock right away.
That's knowing how to keep your customers happy!

I shopped at their website for several times and were over all happy with the experience. However be aware that the OUTLET exclusive items have poorer quality than regular ones

These sheets are still full of lint after 20 washes. I have to clean out the lint trap every 15 minutes of drying.

I've contacted the company and they have responded but have yet to offer compensation.

After washing my brand new TH towels, the seams came undone!:-(

I have placed several orders online at their website and some items come in the wrong size. They are labeled the right size but they are very small. I just donate them but this time I really wanted the shirt so I called the company to reorder at the same price that I paid for it and they said no. They would refund me then I had to pay a higher price because the sale was over. I think that is a scam. They send unsatisfactory merchandise that I donate which saves their company money because they do not have to pay to pick it up and then they want me to pay a higher price to get the same shirt in the right size. I order online all the time and have never had a company do that. I will never order from this company again.